Refund policy

HallowLamps Return & Refund Policy

Thank you for shopping with HallowLamps! We want you to love your purchase, but if you're not completely satisfied, we’re here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it.

  • Unworn, unused, and undamaged.

  • In its original packaging with all tags attached.

  • Accompanied by your receipt or proof of purchase.

How to Start a Return

  1. Contact us at hallowlamps@gmail.com with your order number and reason for return.

  2. If your return is accepted, we will email you a return shipping label along with detailed instructions on how and where to send your package.

  3. Please note: Items sent back to us without first requesting a return will not be accepted.

Return Address Notice: Once you submit your return request via email, we will provide the exact return facility address best suited for your location.

Damages & Issues

Please inspect your order immediately upon receiving it. If your item is defective, damaged, or incorrect, contact us right away at hallowlamps@gmail.com so we can evaluate the issue and make it right immediately (via replacement or full refund).

Exceptions & Non-Returnable Items

Certain types of items cannot be returned:

  • Custom or Personalized Products: Special orders or customized lamp designs.

  • Gift Cards & Sale Items: Items purchased on final sale or gift cards cannot be refunded.

  • Hazardous Goods: Flammable liquids, gases, or other restricted safety items.

If you have questions or concerns about your specific item, please reach out to us before initiating a return.

Exchanges

The fastest way to ensure you get the item you want is to return your original item. Once your return is accepted, you can place a separate purchase for the new lamp.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 daysfor any reason, without justification.

  • The item must still meet our standard return criteria (unused, in original packaging, with tags, and proof of purchase).

Refunds & Processing Times

  1. Inspection: Once we receive and inspect your returned item, we will email you to confirm approval or rejection of your refund.

  2. Payout: If approved, your refund will be automatically processed to your original payment method within 10 business days.

  3. Processing Delays: Please keep in mind that banks and credit card companies may take additional time to post the refund to your account.

  4. Questions? If more than 15 business days have passed since your return was approved and you haven't received your payout, please contact us at hallowlamps@gmail.com.

Questions & Customer Support

For any questions regarding returns or refunds, feel free to reach out to us anytime at hallowlamps@gmail.com.