Hallowlamps Shipping Policy

Thank you for shopping at Hallowlamps! We are committed to processing and delivering your orders as quickly and securely as possible. Below are the terms and conditions that constitute our Shipping Policy.

Processing & Shipping Timeline

We process orders Monday through Friday (excluding holidays).

• Order Processing Time: Please allow 1 – 3 business days for our team to package, inspect, and prepare your items for shipment.

• Delivery Time: Once shipped, estimated transit times are 7 – 14 business days depending on your location.

Total Estimated Delivery: Your order will typically arrive within 8 – 17 business days from the date your order is placed.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Please note: Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to peak seasonal volume, weather conditions, or customs clearance procedures.

Shipment Confirmation & Order Tracking

1. Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s).

2. The tracking link will become active within 24–48 hours after generation.

3. You can track your package anytime using the link provided in your email or by visiting our site.

International Shipping & Customs/Taxes

Hallowlamps is not responsible for any customs duties, taxes, or import fees applied to your order upon arrival in your country. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

Address Changes & Order Modifications

Please double-check your shipping details before placing your order.

• If you notice an error in your delivery details, please contact us immediately at hallowlamps@gmail.com.

• Once an order has been dispatched to the carrier, we are unfortunately unable to change the delivery address or cancel the order.

Damaged, Lost, or Delayed Packages

• Damaged Items: If your order arrives damaged, please inspect it immediately and take photos. Contact us right away at hallowlamps@gmail.com so we can arrange a replacement or refund in accordance with our Return Policy.

• Delayed / Lost Packages: If your tracking hasn't updated in over 10 business days or your order has exceeded 14 business days in transit, please email us with your order number, and our team will open an investigation with the carrier to resolve the issue promptly.

Contact Us

If you have any further questions about our shipping process, please reach out to our customer support team:

• Email: hallowlamps@gmail.com

• Location: Giannitsa, 581 00 Giannitsa, Greece